1. Qualification and Introduction
This Privacy Policy governs the use of the DOOGO PETS application and its services, establishing the rules for the collection, use, storage, sharing, and processing of personal data.
Acknowledgment
By using the DOOGO PETS Application, you declare that you have read, understood, and fully agree with all the conditions of this Policy.
1.1. Legal Qualification (LGPD)
DOOGO PETS acts as a Data Controller, in accordance with the Brazilian General Data Protection Law (LGPD) and other applicable Brazilian laws, being responsible for decisions regarding the processing of collected data.
1.2. Purpose of the Application
DOOGO PETS is a digital environment designed to connect animal Protectors (NGOs and individuals) with people interested in Adoption, optimizing the dissemination of animals and facilitating contact for the completion of adoption.
2. Data Collection and Legal Bases for Data Processing
2.1. Personal Data Collected
To access and use our Services (such as registering a pet or interacting for adoption), it is essential to provide registration information.
| User Category | Examples of Collected Data |
|---|---|
| Protectors (NGO/Individual) | Name/Organization Name, Email, Phone (if available), City and Country, Profile Photo |
| Adopters | Full Name, Date of Birth, Email, Phone (if available), City and Country, Profile Photo |
| Adoption Questionnaire | Information about residence (type, size), presence of children or other pets, occupation |
| General (Technology) | IP Address, browsing data, device type (via Cookies) |
Note: Note: We do not intentionally collect, store, or process personal data that is excessive or unnecessary for the operation of our Services.
2.2. Legal Bases and Purposes of Processing
Data processing is based on the following legal bases under LGPD:
| Legal Basis (LGPD) | Purpose of Processing |
|---|---|
| Contract Execution | Enable the Adopter-Protector connection, manage Application access, and fulfill operational obligations of the Services |
| Consent | Use of Image and Voice for promotional campaigns; sending marketing communications and partner offers |
| Legitimate Interest | Continuous improvement of the Application; development of new services; prevention and investigation of fraudulent or illegal activities |
| Legal/Judicial Obligation | Provision of data to public, tax, or judicial authorities, upon legal determination |
3. Data Sharing and Transfer
3.1. Sharing Scenarios
DOOGO PETS shares data strictly for established purposes, in the following cases:
- Between Users: Identification and contact data are shared between the Protector and the Adopter so they can proceed with the adoption process
- With Service Providers: IT partners, information security providers, hosting platforms, and marketing companies
- With Commercial Partners: Partner entities for sending benefits, invitations, or promotions (with your consent)
- With Authorities: Regulatory bodies and the Judiciary, when legally compelled
We do not sell, trade, or rent your personal information to third parties.
3.2. International Transfer
In situations that require data transfer outside of Brazil (e.g., use of international cloud services), DOOGO PETS implements appropriate protective measures to ensure the security of your data, in accordance with current legislation.
4. Protection of Children's Data and Data Subject Rights
4.1. Protection of Children (Under 12 years) and Adolescents (12 to 18 years)
The Application is not intended for minors under 18 (eighteen) years of age. We do not intentionally collect data from children and adolescents.
If you are a parent or legal guardian and suspect that your child under 18 has provided us with data, please contact us immediately, and we will take steps to remove such information.
4.2. Data Subject Rights (LGPD)
Under LGPD, you may request, at any time and free of charge, the exercise of your rights, including:
- Confirmation and Access: Confirmation of data processing and access to your data
- Correction: Correction of incomplete, inaccurate, or outdated data
- Anonymization, Blocking, or Deletion: Request anonymization, blocking, or deletion of excessive or non-compliant data
- Revocation of Consent: Withdraw your consent at any time
- Data Portability: Request portability of your data to another service provider
- Information about Sharing: Information about public and private entities with which we share data
4.3. Contact the Data Protection Officer (DPO)
To exercise your rights, revoke consent, or clarify any questions about data processing, contact our DPO:
Email: contato@doogopets.com
Attn: Data Protection Officer
5. Final Provisions
5.1. Security and Retention
Data is stored in a secure environment, with technical and administrative measures (encryption, access control) to prevent unauthorized access.
- Secure server infrastructure
- Encryption of sensitive data
- Regular security assessments
- Limited access to personal information
Data is retained for the time necessary to achieve the purposes or comply with legal requirements. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5.2. Use of Cookies
DOOGO PETS uses cookies (Necessary, Performance, Functional, and Marketing) to optimize your experience and personalize content. By using the Application, you accept the use of cookies.
Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our Application
- Improve functionality and performance
- Provide relevant content and advertisements
You can manage and disable cookies through your browser or device settings. However, disabling cookies may affect your ability to use certain features of our Application.
5.3. Policy Changes
This Policy may be reviewed and updated at any time. In case of significant changes, DOOGO PETS will notify users prominently in the Application, requesting new acceptance if necessary.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: